Privacy Policy

This privacy statement is applicable to all services provided by Alpha Holding, including its websites, platforms, applications, and related services.

Alpha Holding may process Personal Data and, depending on the circumstances, may act as either a Data Controller or a Data Processor under applicable data protection laws. In most cases involving client data, Alpha Holding acts as a Processor on behalf of its clients.

Users may authenticate to Alpha Holding applications using Google Sign-In services.

When a user signs in through Google Authentication, Alpha Holding may receive certain information from Google, including:

• - Name
• - Email address
• - Profile picture
• - Google account identifier

This information is used solely for authentication, access control, user account management, security monitoring, and operation of Alpha Holding applications and services.

Alpha Holding does not access, read, or process a user's Google account data beyond the information explicitly granted during the authentication process.

Services

Alpha Holding collects Personal Data that is typically provided by clients and users of our services. This data may include contact information such as names and email addresses, as well as analytical information related to the use of our applications, websites, and platforms.

We may also obtain Personal Data relating to third parties when users send information, files, or communications through our systems.

Such information is collected solely for the purpose of enabling the effective operation of our services. Contact information allows us to communicate with clients regarding service usage, updates, maintenance, and support.

Information may also be used to monitor system performance, identify errors, enhance security, and improve user experience.

In many situations, Alpha Holding acts as a Processor on behalf of its clients. Processing activities are performed according to agreements with our clients, who remain the Controllers of the Personal Data.

When visitors access our website, certain information may be automatically collected through their web browser and our analytics technologies to help us understand how our website is used and to improve the user experience.

We use Microsoft Clarity, a web analytics service provided by Microsoft, to better understand how visitors interact with our website through features such as session recordings, heatmaps, click tracking, scrolling behavior, and other usage analytics.

Information collected may include:

• - Browser type and version
• - Device type and operating system
• - Screen resolution and viewport size
• - Date and time of visits
• - Pages viewed and navigation paths
• - Clicks, scrolling, and mouse interactions
• - Session duration
• - Referring website information
• - Technical diagnostic and performance information

This information helps us improve website functionality, usability, performance, security, troubleshoot technical issues, and understand how visitors use our website.

Microsoft Clarity is configured to help protect visitor privacy. Sensitive information is masked before being transmitted, and we do not intentionally use Microsoft Clarity to collect personally identifiable information through session recordings or heatmaps.

Personal Data may be stored on cloud infrastructure and systems operated by or on behalf of Alpha Holding.

Alpha Holding does not sell Personal Data and does not disclose information to third parties except:

• - When required by law.
• - When instructed by a client and authorized in writing.
• - When necessary to establish, exercise, or defend legal claims.

Personal Data will generally be retained for the duration of an active business relationship or service agreement.

Upon termination of services, Alpha Holding may retain contact information, communications, and contractual records for up to five (5) years for business, administrative, legal, or dispute resolution purposes.

Information related to financial administration may be retained for up to seven (7) years where required by applicable regulations.

Alpha Holding uses cookies and similar technologies to operate the website, improve performance, enhance security, and better understand how visitors interact with our services.

We also use Microsoft Clarity to collect usage analytics through cookies and similar technologies. These technologies enable features such as session recordings, heatmaps, and interaction analytics that help us improve our website and user experience.

Where required by applicable law, Microsoft Clarity analytics cookies will only be activated after you provide your consent through our cookie consent mechanism. You may withdraw or modify your consent at any time through our cookie preferences.

Some cookies are strictly necessary for authentication, security, session management, and operation of the website. Other analytics cookies are optional and are used only to understand website usage and improve our services.

Individuals whose Personal Data is processed by Alpha Holding may have rights under applicable privacy and data protection laws.

These rights may include:

• - Right of access
• - Right to rectification
• - Right to restriction of processing
• - Right to deletion where legally applicable
• - Right to obtain information about processing

Where Alpha Holding acts as a Processor, requests may be forwarded to the relevant Data Controller for handling.

Additional information may be requested to verify identity before fulfilling any request.

Questions, requests, or concerns regarding privacy and personal data processing may be directed to:

Alpha Holding
support@alphaholding.com